The relationship between a clinician and an outsourced coding company is critical for compliance and financial viability. A successful relationship is based on trust developed through demonstrated skill, education and commitment, along with communication and process validation. Roles and expectations must be clearly identified by administration.
When we examine a physician-outsourced coding relationship, we look for several foundational characteristics, including the following:
The relationship must be a partnership. Often the responsibilities within the relationship are centered around the coding activity rather than on physician activity and documentation. A successful partnership recognizes the balance between the physician and the coder.